Terms, Privacy & Cancellation Policy

Who we are

Stock&Eat, legally trading as StockAndEat, is a personal shopping concierge based in Malta. Contact us on WhatsApp at +356 9993 7266.

Cancellation & right of withdrawal

Our packs contain fresh, perishable groceries (milk, eggs, dairy, fruit) shopped and delivered the same day. Under Maltese and EU consumer law, goods that are liable to deteriorate or expire rapidly are exempt from the standard 14-day right of withdrawal, so this does not apply to our orders.

You can cancel or change an order free of charge up until 48 hours before your first delivery date — after that point, shopping may already be underway and cancellation may not be possible.

To cancel or change an order, message us on WhatsApp or email us at the address above, quoting your order reference (it begins FM-and is on your confirmation).

Refunds

Where a cancellation is made in time, we refund the full amount to the card used, through Stripe. Refunds normally reach your statement within 5–10 business days, depending on your bank; we have no control over that timing once the refund is issued.

Once shopping has started, the cost of perishable items already bought is not refundable, since they cannot be returned or resold. Anything not yet bought is refunded in full.

If something is missing, spoiled, or wrong when you arrive, tell us within 24 hours of your check-in and we will replace it or refund that item. Please keep the item and its packaging where possible.

Delivery

We shop fresh on the day of each delivery and place your pack in your apartment before your stated check-in date, for every date in your selected range. If an item is unavailable, we substitute with an equivalent or contact you first. Sourcing and delivery are included in the pack price — there is no separate delivery charge, and there is no delivery window for you to wait in.

Stocking and restocking. For stays of more than three mornings we return and restock the fridge every three days rather than leaving everything at once, because dairy will not keep longer than that. Restocking is part of the price you already paid — there is nothing extra to pay and nothing for you to arrange.

Getting in. Where you booked through a link from your property manager, they have already told us how we reach the fridge and there is nothing for you to arrange. Where you gave us the address yourself, we will contact you before the first delivery to agree access. We are not able to refund an order that could not be delivered because the access arrangement was wrong or out of date.

Perishable food left outside a fridge is unsafe to eat. If you are not arriving on the date you gave us, tell us before the delivery date.

Allergens & food safety

Items are sold in their original manufacturer packaging with full ingredient and allergen information intact. Please tell us about any allergies in the order form. We take reasonable care, but cannot guarantee a completely allergen-free environment during shopping and delivery.

Payment

Payment for standard packs is processed securely by Stripe. Card details never reach our servers and we do not store them. Prices are shown in euro and include everything except the extras you choose yourself; Stripe emails you its own receipt as soon as the payment succeeds.

Tailor Made is not ordered through this site. It is priced at a €15.00 service fee plus the exact cost of items purchased, with the receipt provided to you, and is agreed with you over WhatsApp before we shop. Nothing is charged until you accept the quote.

Privacy

We collect your name, email, your stay dates and the order itself. If you booked through your property manager's link we already hold that apartment's address and do not ask you to retype it; otherwise we ask for the address so we know where to deliver. We never ask for your phone number. Access details such as a lockbox code are given to us by the property manager, not by you, are visible only to signed-in Stock&Eat staff, are never shown on any page a guest can reach, and are used solely to make the delivery. We do not sell your data. Information is shared with our payment processor for the payment itself. Data is kept only as long as needed for order fulfilment and legal record-keeping. You can request access to or deletion of your data at any time by messaging us on WhatsApp.