What we hold, and for how long.
Stocking your fridge means we hold your address and, often, a way into your accommodation. We treat both accordingly.
What we collect. Your name, email, phone/WhatsApp number, delivery address and order details — solely to fulfil and communicate about your order. We do not sell your data.
Access details. Lockbox codes, key instructions and host contacts are visible only to authorised Stock&Eat staff through an authenticated admin portal. They are never shown on any public page and never shared with third parties.
Payments. Card details are handled entirely by Stripe. They never touch our servers and we never store them.
Sharing. Information may be shared with our payment processor, and — where you provide a WhatsApp number — used to confirm tailor-made orders with you.
Retention. Order records are kept for accounting and legal record-keeping. Access credentials are only useful for the duration of your stay and are cleared once your final delivery is complete.
Your rights. You can request access to or deletion of your data at any time by messaging us on WhatsApp.
The full legal text, including cancellation and allergen policy, is on the Terms page.